Troubleshooting

ShockWiz

Please use the ShockWiz Online Help. The information below is for power meters.

DZero Power Meters

Power Meter Basic Troubleshooting

(Power Meter Basic Troubleshooting: GERMAN, FRENCH, SPANISH)

If your DZero Platform Power Meter is not connecting to Qalvin BLE or Bluetooth low energy devices, please follow the process in Service Bulletin 20161215 (272KB, PDF) to update the firmware.

The DZero Online Help is coming soon. Please contact our Customer Service Team with any issues.

Previous Generation Power Meters ONLY

Below troubleshooting is for ELSA RS, ELSA R, RIKEN R, RED 22, RED, AND XX1 ONLY. 

Power Meter Basic Troubleshooting

(Power Meter Basic Troubleshooting: GERMAN, FRENCH, SPANISH)

Performing A Self-Test Can Quickly Diagnose Problems with the Power Meter

Perform a Self-Test by back-pedaling several times, and then observe the LED.

– No flash: Dead battery, or magnet not installed.
– 1 flash: Self check pass. Head unit paired.
– 2 flashes: Self check pass. No head unit paired.
– 3 flashes: Self check Fail. Reed switch Failure.
– 4 flashes: Self check Fail. Bad Strain Gauge.

Note: All power meters shipped from the factory after August 14, 2014 have accelerometer-based cadence. This includes the Quarq ELSA RS and SRAM XX1 power meters. Accelerometer cadence is a replacement for magnet-based cadence. You do not need to install a magnet. Quarq power meters with an LED and CR2032 battery are backwards compatible with accelerometer cadence. Switch it on by installing the latest firmware using Qalvin. All other power meters must use a magnet to function. The magnet wakes the power meter and measures cadence. Cadence is required to calculate, display and record power output.

Power Meter Does Not Pair With The Computer

– Check the battery. The battery must be installed correctly (“+” out) and have sufficient charge. Make sure the battery contact is free of corrosion.

– Check the magnet position. Confirm the magnet is within 2-8 mm (1/16″-3/8″) of the sensor. The magnet should be installed according to the instructions in the Quarq Power Meter User Manual. Once the cadence sensors have been activated, the power meter will begin transmitting messages and is ready to be paired.

– Make sure the proper pairing technique has been followed for your bike computer. The pairing process will vary by manufacturer. Refer to your bike computer’s instruction manual.

– If you are using a Garmin bike computer with ANT+™ heart rate enabled, calibration will often be faster when you are wearing the heart rate monitor/strap. Turn off the ANT+ HRM function if you are not using a heart rate strap.

– Check with Quarq for the recommended firmware version for your Garmin computer. Follow the instructions specific to your ANT+ computer to check the installed firmware version:

GARMIN EDGE® 800

Menu › Settings › About Edge

GARMIN EDGE® 500

Menu › Settings › About edge

To view the menu, you must press and hold the Menu button until the menu pops up.

GARMIN FORERUNNER® 310XT AND 910XT

Mode › Settings › About Forerunner

Unusually High Or Low Power Values

– Perform the Manual Zero as described in the Quarq Power Meter User Manual.

– If the Manual Zero is well outside +/- 1000, check pre- and post-ride Zero Offset values.

– If the pre- and post-ride Zero Offset values differ by more than 50 points, it may be necessary to contact Customer Support. Keeping a record of the Zero Offset values will be helpful when contacting Customer Support.

With a new power meter or newly installed chainrings, the zero offset takes 2-3 rides to stabilize. During this time you should perform the Manual Zero procedure regularly to ensure accurate power readings. Short, hard efforts in both chainrings on your first ride will speed up stabilization.

– Remove third party cadence sensors. The power meter delivers both power and cadence data to the bike computer.

– Inspect and clean the chainrings and power meter, including the chainring mounting tabs. Re-assemble according to the instructions in the Quarq Power Meter User Manual.

Manual Zero (Calibration ) Fails

– When performing the Manual Zero procedure, make sure that the drive side crank arm is at the 6 o’clock position, there is no weight on the pedals, and the cranks are stationary.

– If you are using a Garmin bike computer with ANT+ heart rate enabled, calibration will often be faster when you are wearing the heart rate monitor/strap. Turn off the ANT+ HRM function if you are not using a heart rate strap.

Wireless Signal Disconnections

– Check the magnet position. The magnet should be installed within 2-8 mm (1/16″-3/8″) of the sensors, according to the instructions in the Quarq Power Meter User Manual.

– Make sure the magnet is clean and free of debris.

– Check and replace the battery in the power meter and/or bike computer.

– Make sure there is no moisture in the battery compartment.